Elise McCaffrey is an accomplished professional with extensive experience in contract management and client services, currently serving as Vice President of Business Contracts at Fidelity Investments since September 2017. With a career at Fidelity Investments that began in 2007, Elise has held various leadership roles, including Director of Employee Resolution, where management of teams focused on escalated participant issues was paramount, and Director of Client Experience Team, overseeing call center service delivery to workplace clients. Previous experience includes roles at WellPoint as a Business Analyst and at the YMCA as a Membership Representative. Elise holds a Bachelor of Arts degree in Management and Paralegal Studies from Notre Dame College.
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