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Fred Bishop

Vice President, Squad Leader, IVR And Integration Platforms at Fidelity

Fred Bishop has over 36 years of experience in the financial services and technology sectors, currently serving as Vice President and Squad Leader for IVR and Integration Platforms at Fidelity Investments since August 1996. In this role, Fred is a Product Manager for enterprise Natural Language Processing (NLP) applications and AI-integrated IVR solutions, specializing in automated authentication technologies such as voice biometrics. Prior positions at Fidelity include leadership roles in Digital Voice and Natural Language Processing, managing voice-enabled applications and enhancing customer experience through automated phone channels. Fred's earlier experience includes significant operational roles and customer support at NCR Corporation and Fidelity Investments. Fred holds a Bachelor of Science in Business Finance from Southern New Hampshire University and an Associate degree in Electronic Engineering Technology from NHTI, Concord's Community College.

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Merrimack, United States

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Fidelity

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Fidelity is a privately owned investment manager. It also provides IRAs, 401(k) rollovers, annuities, discount brokerage services, retirement services, estate planning, wealth management, securities execution and clearance, and life insurance services to its clients. Fidelity provides its services to individual investors, businesses, financial advisors, and institutions. It manages equity, fixed income, and balanced mutual funds. Fidelity invests in the public equity and fixed income markets across the globe. It conducts in-house research to make its investments. Fidelity operates as a subsidiary of FMR LLC. It began operation in 1946, with its headquarters in Boston in Massachusetts.


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10,000+

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