Gary Durney is a skilled professional with over 25 years of experience in technical support and service management. Currently serving as the Regional Lead for Major Incident Management at Fidelity Investments, Gary has held various leadership roles, including Service Delivery Manager at Version 1 and Enterprise Service Delivery Manager at Ergo. Their expertise spans managing customer experiences, vendor relationships, and disaster recovery processes, demonstrating a strong ability to align services with business needs. Gary's career reflects a commitment to enhancing operational performance and customer satisfaction across multiple organizations.
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