Heather Armstrong is an experienced professional with a strong background in health administration and benefits services. Currently serving as Vice President, Service Delivery Leader at Fidelity Investments since October 2011, Heather ensures the seamless execution of services for Fidelity's largest strategic clients while leading a high-performing customer success team across various benefits outsourcing offerings. Previous roles at Fidelity include Vice President positions focusing on service transformation, process excellence, and health & welfare analysis. Prior to Fidelity, Heather held various positions at Aon Hewitt and ACS. Heather holds a Bachelor of Science degree in Health Administration from the University of Scranton.
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