Heather Brouder

Heather Brouder is a seasoned professional with extensive experience in client services and risk management, currently serving as Client Services Director at Fidelity Investments since September 2014. In this role, Heather provides exceptional service to strategic clients, overseeing plan-level record-keeping and operational activities. Previous positions include Risk Director and Business Continuity Planner, where Heather successfully led teams, developed global business continuity plans, and implemented strategic initiatives. Heather's career at Fidelity Investments spans from 1996 to the present, with earlier roles focused on risk management, project management, and customer service. Heather also has experience as a Customer Service Representative at Verizon for a brief period. Educational qualifications include certifications in business continuity planning and a background in business administration and human resources management.