Jake Ackman

Jake Ackman is the Director of CX Analytics at Fidelity Investments, where they currently focus on enhancing customer experience through research and analytics. Previously, they served as a Senior Manager in CX Research and Analytics at Fidelity Investments and held roles such as Customer Experience Researcher at Transamerica and Market Research Manager at HomeAdvisor. Jake also gained valuable experience as a Survey Operations Lead at Millward Brown Digital and a Communications Assistant at Harvard Kennedy School of Government. They hold a Master of Science in Public Relations from Boston University and a Bachelor of Arts in Communications from the University of Massachusetts Amherst.