James Giles is an experienced Information Systems Security Professional and Systems Engineer currently serving as a Principal Software Engineer at Fidelity Investments. They previously held various positions, including Senior Application Support Engineer at Petco and Systems Engineer roles at Verizon, where they developed enterprise monitoring solutions and improved incident resolution processes. James began their career as an NOC Technician and gained a Bachelor of Science in Information Systems from the University of Maryland Baltimore County. With a strong foundation in ITIL frameworks, cloud engineering, and application monitoring, they excel in both independent and collaborative team environments.
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