Janet Hughes

Janet Hughes is a seasoned professional with extensive experience in customer service and quality assurance. Currently serving as a Financial Customer Associate at Fidelity Investments since October 2025, Janet previously held various roles at American Airlines from February 1992 to February 1995, including Security Agent, Ticket Agent, and Reservations Specialist. These positions involved ensuring passenger safety, managing ticket sales, and providing bilingual customer support in both Spanish and English. Additionally, Janet worked as an Information Technology Quality Assurance Analyst, focusing on software testing to meet performance and quality benchmarks. Janet earned an Associate of Science in Business Administration from St. John's College in Belize City between 1989 and 1991, achieving a GPA of 3.1.