Jeffrey Young

Jeffrey Young is currently a Chapter Leader and Director of Client Engagement Strategy & Insights at Fidelity Investments, where they lead a team focused on improving financial outcomes for over 15 million brokerage customers. With over 19 years of experience, Jeffrey has a passion for leveraging data and technology to drive actionable insights and enhance business outcomes. Throughout their career at Fidelity, they have significantly increased client satisfaction and engagement through innovative strategies and efficient processes. They hold a Bachelor's degree in Entrepreneurship with a minor in Statistics from the Questrom School of Business at Boston University.