Jenson Joy is the Director of Data Science at Fidelity Investments, where they provide data-driven, action-oriented solutions to complex business challenges. With a strong background in data engineering and governance, Jenson has significantly contributed to optimizing call centers and enhancing customer satisfaction while achieving record savings in operating costs. Previously, Jenson held various roles at Fidelity Investments, including Data Engineer/Scoring Engineer, and worked as a Senior Associate at Cognizant Technology Solutions and a Software Engineer at Accenture. Jenson earned a Bachelor of Technology from S.C.M.S. School of Engineering Technology and a Master of Science from Northwestern University.
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