Jillian Lynch

Jillian Lynch is the Director of User Experience Research at Fidelity Investments, where they design and implement research strategies to enhance user experiences. They previously held various roles at Fidelity, including Principal User Experience Researcher and User Experience Researcher, focusing on utilizing generative and formative research methods. Jillian began their career as a Jr. User Experience Designer at Centerline Digital and has since worked at organizations like Cisco and AICPA, developing user-centered designs and conducting in-depth research to inform product strategies. They earned a degree in Interactive Design from the Savannah College of Art and Design.