John MacKay is a Director of Systems Services Support at Fidelity Investments, where they manage a global team responsible for the availability and stability of customer-facing web applications. With over eighteen years of experience in technology and systems management, John has a strong background in production support management, disaster recovery, and project management. Prior roles include Managing Consultant at IBM Global Technology Services, focusing on business continuity and resilience, and World Wide Data Support Engineer at Waters Corporation, where they provided technical support for proprietary software. John is recognized for their leadership, strategic planning, and innovative solutions in enhancing application and infrastructure availability.
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