Ken Rumble is a customer-first UX content strategist who currently serves as the Director of UX Content Strategy at Fidelity Investments, leading the UX content team in the Health Care Group. With a Master of Fine Arts in poetry from Penn State University, Ken has held various roles in academia, including positions as an adjunct professor at Guilford College and the University of North Carolina at Greensboro. Previously, Ken worked as a freelance writer and director of marketing at Duke Performances and the Green Hill Center for NC Art. Throughout their career, Ken has been dedicated to understanding and reflecting the stories of users as they engage with digital experiences.
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