Lisa Ellison is a seasoned professional with extensive experience in operations management and contact center leadership. Currently serving as Vice President and Director of Operations Real Time Execution at Fidelity Investments since July 2014, Lisa has previously held significant roles, including Vice President of Contact Center Operations at Thing5, where Lisa oversaw a 24/7 contact center with over 300 employees. Prior experience includes managing dual contact centers at Village Fertility Pharmacy and leading a 24/7 emergency monitoring contact center at SimplexGrinnell. Lisa holds a SHRM HR Certificate in Human Resources from Northeastern University and furthered education at the University of Phoenix.
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