Marcel Marian is a Principal in the Contact Center Platform at Fidelity Investments, a position held since 2021. They have extensive experience in Unified Communications and Contact Center Solution Design, having worked as a Senior Genesys Consultant at Infosys from 2013 to 2022 and as a Technical Consultant at ProtoCall One from 2010 to 2013. Marcel has also provided consultancy at mokSa Technologies and ABS India Pvt Ltd, specializing in Genesys technologies, IVR development, and client/server architectures. They earned a Master of Computer Applications (MCA) and a Bachelor of Science (BSc) in Mathematics and Computer Science from St. Joseph's College, Tiruchirapalli.
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