Mark Morton

Mark Morton is a Senior Manager at Fidelity Investments, where they lead a team of 20 customer service associates in Participant Services while maintaining quality and service level expectations. Previously, they held various roles at Fidelity, including Service Delivery Manager and Interim Director, and served as Senior Director of Projects and Processes at 1st Global. Mark has extensive experience in customer service management and project execution, and holds a Master's degree in French Studies from the University of North Texas.