Melissa Gardner (Garrell) is a seasoned leader with over 25 years of experience in delivering digital solutions for customer-facing tools and platforms. They have held various prominent positions at Fidelity Investments, including Director of CRM Strategy and Engineering, where they spearheaded the migration to cloud-based solutions and significantly improved client satisfaction ratings. Currently, Melissa leads the digital strategy for Fidelity Insurance Agency Experience, focusing on creating seamless digital experiences for both customers and advisors. They hold an MBA in Information Technology from Southern New Hampshire University and a Bachelor of Science in Actuarial Science from Worcester Polytechnic Institute.
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