Nicholas King possesses extensive experience in customer service and management within the financial and educational sectors. At Fifth Third Bank, Nicholas served as a Consumer Contact Center Team Lead, where responsibilities included coaching new call center agents, resolving escalated customer issues, and enhancing training programs. Previously, as a Supervising Manager at Arthur Murray Dance Studio, Nicholas ensured new students' satisfaction and trained staff. Recently, at Fidelity Investments, Nicholas held multiple roles, including Wealth Management Senior Relationship Manager, focusing on high-touch service to clients, and Process Engineer, implementing efficiency improvements in workflows. Nicholas is currently pursuing a Bachelor of Business Administration at Northern Kentucky University.
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