Ralph Green is the Director of Service Model Design & Transformation at Fidelity Investments, where they leverage over 10 years of experience in the financial services industry to enhance customer and associate experiences. Previously, Ralph held various roles at Fidelity, including Senior Manager in the PROPEL associate program and HNW Representative II. Prior to their tenure at Fidelity, Ralph worked at Target, managing teams to drive customer satisfaction. Ralph earned an MBA from Xavier University, reflecting their commitment to continuous learning and improvement.
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