Ryan Kunnen is an experienced leader in Head of Contact Center Operations, known for exceptional interpersonal skills and a talent for building consensus across large institutions. They previously held roles at Fidelity Investments, including Director of Workforce Optimization and Vice President of Workforce Optimization, as well as positions at GE Capital. Ryan's educational background includes an MBA from Xavier University, and they are currently pursuing a BSBA in Economics at the same institution. Their specialties encompass cost recovery, business analysis, workforce optimization, and strategic planning.
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