Shane Kobus possesses extensive experience in technology management and client services, having held various leadership roles at Fidelity Investments and Bain Capital. At Fidelity Investments, Shane served in multiple positions including Director of End User Support Management and ITSM Leader, contributing to digital technology initiatives from September 2012 to April 2015. Previous experience at Bain Capital spanned from 2000 to 2004, where Shane advanced from Helpdesk Analyst to Client Services Director, and a later role as Change Release/QA Director within the company from December 2011 to October 2012, demonstrating a strong background in service management and operational leadership.
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