Stephen Ketchum is a seasoned strategic leader with extensive experience in client services and operations. They held various significant roles at Fidelity Investments from 2016 to 2021, culminating in the position of Senior Director Inbound Operations. Previously, Stephen served as Marketing Director at Transamerica Financial Advisors, Inc. from 2010 to 2012. Their career reflects a strong commitment to enhancing customer satisfaction and operational efficiency through effective team leadership and operational strategy development.
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