Vikram Rao is a seasoned IT professional currently serving as a Senior ServiceNow Architect at Fidelity Investments since July 2023, where notable contributions include designing and deploying Now Assist for ITSM, CSM, and HRSD, significantly reducing L1 workload by 45%. Prior to this role, Vikram worked at Accenture as a Senior ServiceNow Consultant from March 2018 to June 2023, where achievements included implementing Field Service Management for 2,000 field engineers and building SCADA/IoT integrations for predictive maintenance. Earlier experience as a ServiceNow Developer at Capgemini from June 2014 to February 2018 involved creating ITSM foundations for clients like Airbus, Allianz, and Siemens, along with integrating SAP Solution Manager for improved incident and asset management. Vikram holds a degree from Kakatiya University.
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