Radka M.

Radka M. is an experienced professional in customer experience management, currently serving as CX Manager at Direct Fidoo, a.s. since November 2024. Previously, Radka held the role of Manager of Client Experience and Complaints at Direct pojišťovna, a.s. from September 2020 to October 2024, where responsibilities included creating and implementing CX strategies, analyzing customer feedback, and building a specialized CX team. Prior experience includes positions such as Product Manager for Travel Insurance at Generali Česká pojišťovna and Specialist in Product and Digital Solutions at Mercedes-Benz Financial Services. Radka holds a Master of Science in Business Management from the College of Economics and Management in Prague and has a background in information management from the University of Hradec Králové.