Thomas Plachira

Thomas Plachira has a diverse work experience spanning various industries. Thomas started their career at GB Engineering as a Summer Trainee, where they worked under a Welding Engineer and successfully completed projects on "Welding Defects." Thomas then worked as an Engineering Trainee at Texmaco Limited before joining Alstom Projects India Limited as a Young Graduate Engineer.

At Alstom Power, Thomas held multiple roles, including Production Engineer and Engineer-Pulveriser Production. In these positions, they were responsible for safety, planning and execution of production activities, and improving group efficiency. Thomas also played a crucial role in implementing Lean practices and conducting workshops and projects on process improvement and cost reduction. Notably, they successfully obtained EN/ISO 3834-2 certification for the works facility and developed skill development courses for employees.

Thomas then worked at Amazon as a Pathways Operations Manager before joining FIEGE. At FIEGE, they served as Senior Lean Manager, Head of Operational Excellence, and currently as Head of Customer Experience. In these roles, they led projects addressing customer needs, enhanced transparency in customer satisfaction metrics, and managed a large number of clients. Thomas is also responsible for analyzing the Voice of the Customer and initiating customer-centric projects.

Throughout their career, Thomas has demonstrated expertise in Lean methodologies, project management, and customer experience enhancement. Thomas has achieved notable accomplishments, including certifications, process improvements, and successful implementation of various initiatives.

Thomas Plachira obtained a Master's degree in Betriebswirtschaft from Handelshochschule Leipzig from 2016 to 2017. Prior to that, they earned a B E (HONS) in Mechanical Engineering from Birla Institute of Technology and Science, Pilani, from 2007 to 2011. Additionally, they have a certification in Project Management Professional from the Project Management Institute, obtained in June 2015.