FieldEdge by Xplor
John Berlen is an experienced professional in customer success and management, currently serving as a Strategic Customer Manager at Xplor Technologies since October 2015, where responsibilities include facilitating transitions to SaaS solutions and enhancing customer satisfaction. Prior roles at FieldEdge Software include Senior Customer Success Manager and Customer Success Manager, focusing on client relationships, team collaboration, and providing tailored support for client needs. Previous management experience includes roles as Store Manager at GameStop and RadioShack, emphasizing high-quality customer service and team management. Early career experience includes an IT internship with the Charlotte County Board of County Commissioners, providing technical support and assistance. John's educational background includes studies at Rasmussen College and Strayer University.
FieldEdge by Xplor
Turbocharge your techs, organize your office, save time, and make more money. FieldEdge is the leading provider of innovative service management software for the home services industry. With offices in Fort Myers and Atlanta, FieldEdge serves more than 30 service verticals, both nationally and internationally. FieldEdge’s flagship products, FieldEdge and Electronic Service Control (ESC), are comprehensive service management solutions that enable home service contractor companies to easily manage customers, work, and finances. FieldEdge and ESC provide the tools and features that growing and profitable service companies need for success. Part of Xplor 🚀