John Berlen

John Berlen is an experienced professional in customer success and management, currently serving as a Strategic Customer Manager at Xplor Technologies since October 2015, where responsibilities include facilitating transitions to SaaS solutions and enhancing customer satisfaction. Prior roles at FieldEdge Software include Senior Customer Success Manager and Customer Success Manager, focusing on client relationships, team collaboration, and providing tailored support for client needs. Previous management experience includes roles as Store Manager at GameStop and RadioShack, emphasizing high-quality customer service and team management. Early career experience includes an IT internship with the Charlotte County Board of County Commissioners, providing technical support and assistance. John's educational background includes studies at Rasmussen College and Strayer University.