Luke Owen

Luke Owen is a seasoned customer success and revenue operations professional with extensive experience in leading teams and driving customer outcomes. They served as the Director of Customer Success at Formstack and the Head of Customer Outcomes at FinQore, significantly enhancing customer engagement and retention through innovative strategies. Luke has also played key roles at HubSpot, where they developed foundational customer retention workflows and led initiatives that improved save rates. Currently, Luke holds positions as a Membership Associate at Pavilion and a Sr. Revenue Operations Manager at Fieldguide, while also founding Customer Bridge Advisors to assist SMBs in managing their customer data. They hold a Bachelor of Science in Philosophy from the University of Vermont and have completed sales training with Dale Carnegie.