Ricardo Craib

Ricardo Craib has a diverse work experience spanning various roles and industries. Ricardo is currently working at Fieldguide as a Manager, Support since February 2023. Prior to that, from November 2021 to February 2023, they worked as a Customer Success at Flatfile.

From August 2018 to November 2021, Ricardo held the position of Software Support Team Manager at LeaseQuery where they were responsible for managing and leading the Support team. Ricardo resolved escalated issues, reported team metrics to executives, and ensured customer inquiries were answered under specified SLAs.

Before that, from August 2017 to August 2018, Ricardo worked as a Sales Operations Manager at Kobiton. Ricardo reported on sales metrics, created custom reports and dashboards in Salesforce, and used data from Support to analyze customer churn.

In 2016, Ricardo was a Business Development Representative at TestGrid, Inc. where they assisted in building the sales funnel by identifying potential clients' needs and suggesting appropriate services. From August 2015 to September 2016, they held the position of Client Growth Manager at Yvonne's Cottage.

Ricardo's earliest work experience was as a Team Lead at Best Buy from May 2013 to September 2016.

Ricardo Craib's education history includes studying at Kennesaw State University where they pursued a Bachelor of Applied Science - BASc degree in Applied Computer Science. However, no specific information about the start or end years of their education was provided.