Steven O'Rourke

Steven O'Rourke is an experienced professional with over 25 years in customer experience, operations, and retail management. Currently serving as Support Team Lead for Northern Europe at Fieldwire by Hilti since October 2022, Steven previously held roles at EE, including Customer Experience Professional, Operations Lead, and Retail Store Manager, where responsibilities involved designing customer experiences for new product launches and overseeing operational efficiency in regional stock management and scheduling. Earlier in Steven's career, management of daily operations for a McDonald's restaurant with a significant turnover of £2.5 million highlighted strong leadership capabilities and a proven track record in exceeding sales targets and talent development.