Sandra M. possesses extensive experience in customer service and hospitality, notably as a Customer Service Agent and Front Office Team Lead at Qatar Airways, where a 40% increase in hotel revenue was achieved through innovative booking strategies and operational coordination. Previous roles include delivering premium service as a Guest Service Agent at Accor and as a Front of House Agent during the pre-opening of The Social House Nairobi, where significant revenue enhancement was also recorded through upselling initiatives. Volunteer contributions have been made to prominent events such as the AFC Asian Cup Qatar 2023 and the FIFA World Cup Qatar 2022, demonstrating a commitment to exceptional guest experiences and operational excellence.
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