Leonardo Serje

Leonardo Serje is a seasoned professional with extensive experience in customer experience management and commercial transformation, currently serving as CX Manager at FIFCO since August 2019. Responsibilities include overseeing omnichannel customer experience and digital channels, as well as customer contact center performance. Prior roles at FIFCO USA included Trade Marketing National Manager, where responsibilities encompassed channel strategy and pricing management. Previous experience with Anheuser-Busch InBev spans various director-level positions, focusing on special projects, trade marketing, and sales in the COPEC zone. Earlier career milestones at SABMiller involved leading trade marketing efforts and contributing to global digital transformation initiatives. Educational qualifications include a Master of Marketing and various certifications, including Agile Certified Professional.