Alex Herrera

Alex Herrera currently serves as a Resolutions Specialist at Figma, focusing on managing customer escalations and optimizing support strategies to enhance employee experience and customer satisfaction. Previously, Alex held various roles at TaxJar, including Support Analyst and Training Facilitator, and gained experience as a Fraud Underwriter at Stripe. Alex's extensive background at Apple includes positions as Genius (Tier II Support), AppleCare iOS Senior Advisor, and Lead Genius, among others, where a dedication to customer service and technical expertise was consistently demonstrated. Alex holds a Bachelor of Science degree in Recording Arts from Full Sail University.