Emily McCaleb is a senior manager at Figma, where they focus on quality assurance and leadership in enhancing customer experiences. They previously held various roles at Amazon, including Executive Customer Relations Manager and Sr. Operations Program Manager, where they led significant customer service initiatives. Having also served as Senior Manager at Coinbase in different capacities, Emily is known for their entrepreneurial mindset and commitment to innovation. A people-person and world-traveler, they are dedicated to raising the bar in customer service.
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