Jamia Hall

Jamia Hall is a Customer Success Lead at Figma since 2022, specializing in optimizing resources and implementing innovative strategies to enhance customer lifetime values. Proficient in Salesforce and SQL, Jamia has contributed to significant productivity increases and improved customer onboarding processes. Previously, Jamia served as a Customer Experience Specialist at Facebook, where notable achievements included reducing costs and streamlining customer service operations. From 2020 to 2022, as a Customer Account Manager at Atlassian, Jamia focused on maintaining product standards and implementing improvements to meet key performance indicators. Jamia holds a Master of Science in Mass Communication and a Bachelor's degree in Business Administration and Management from Prairie View A&M University.