NJ Petersen is an experienced Product Support Manager with a strong background in customer operations and technical support. Currently at Figma since May 2022, NJ previously held the same position at SheerID and served as a Team Lead and Advisor in Customer Operations at Squarespace. With a history of motivating high-performing teams and balancing urgency with resources, NJ has demonstrated excellence in providing advanced technical support and exceeding customer satisfaction metrics. NJ's early career included roles at The Clymb, Gorge Performance Inc, Windells Camp, and Northstar at Tahoe, all of which honed skills in customer service, marketing, and event coordination. NJ holds a Bachelor of Arts in Public Relations, Advertising, and Applied Communication from the University of Nevada, Reno.
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