Sofia G. is an experienced professional in customer support and account management, currently serving as a Resolutions Manager at Figma since February 2023. Previously, at Skillz, Sofia founded the VIP account management team, exceeding revenue goals through targeted retention and reactivation initiatives, and developed models to enhance VIP services. As Head of VIP Programs and Technical Support at Skillz, Sofia established technical support and quality assurance teams while scaling the community moderation team significantly. At reveal - logikcull, Sofia managed customer experience initiatives, achieving high customer satisfaction and efficient response times. Early career experiences at Fivestars by SumUp and Groupon further honed Sofia's expertise in customer support and operations, alongside a classical guitar performance degree from the University of Southern California.
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