Debra S.

Debra S. is an experienced professional currently serving as a Business Triage Analyst at Figure since March 2022, previously holding roles as Training and Quality Manager and Quality Management Supervisor. Prior to Figure, Debra worked at NOVEC from April 2018 to March 2022 as the Supervisor of Customer Service & Billing, responsible for ensuring quality customer service and managing a team of up to 30 direct reports while billing over 170,000 accounts. Debra's earlier experience includes a tenure at American Public University System from August 2009 to April 2018, where roles included Senior Manager of Communications and Reporting, Team Manager of Document Management, and Documentation Specialist. Debra began the career at The Home Depot as a Customer Service Representative from May 2008 to June 2010. Debra holds a Bachelor's degree in Business Administration and Management and an Associate's degree in General Studies, both from American Public University.