Kevin D.

Kevin D. has a diverse work experience spanning different industries. Kevin started their career as a Business Billing Advisor at Wipro BPO, where they effectively resolved billing disputes and assisted with account maintenance. Kevin then transitioned to Stream Global Services as a Customer Service Associate, where they assisted customers with setting up satellite radio accounts and troubleshooting equipment.

Kevin then joined Lexmark Enterprise Software, first as a Coordinator in Enterprise Software Support, where they generated support cases and routed them to the appropriate technical resource. Later, they became a Customer Service Advisor, acting as an advocate for Lexmark's customers and resolving major client issues through coordination with various teams.

After their time at Lexmark, Kevin worked at Medcor as an Account Manager, serving as the primary business contact for clients and ensuring client satisfaction by coordinating internally and proactively engaging the appropriate team.

Most recently, Kevin worked at FileCloud as a CSM Analyst, responsible for onboarding new customers and managing multiple customer accounts. Kevin handled CSM tickets through emails and calls, while also managing renewals related to the customer accounts.

Overall, Kevin's roles have involved customer service, account management, and coordination across teams to deliver quality service and resolve client issues.

Kevin D. attended the University of Cebu from 2005 to 2009, where they obtained their Bachelor of Science (BS) degree in Nursing Education. No additional certifications were provided.