Tran Yang is an experienced technology professional currently serving as a Customer Support Engineer at Files.com since March 2023. Prior roles include Partner Support Specialist at Google, where support for external Google Shopping partners and integration with Shopify was a primary focus, and Product Support Specialist at Canto, specializing in troubleshooting software issues for a leading digital asset management solution. Tran's background includes advancing from Associate Technology Support Analyst to Experienced Technology Support Analyst at Deloitte, delivering tech support for internal employees, and assisting as Help Desk Support Specialist at Grocery Outlet during college. Educational experience includes a Bachelor of Arts in Cognitive Science from the University of California, Berkeley, complemented by various roles emphasizing mentorship and technology support.
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