Hillary Richards

Hillary Richards' work experience is as follows:

1. Filevine (2021-present):

- Role: Implementations Project Management

- Responsibilities:

- Leads clients through the implementations process, transitioning from legacy software to Filevine's case management system.

- Works with high-profile clients to ensure successful and timely implementations.

- Handles discovery scoping, timeline, scheduling, project documentation, software training, and change management.

2. GOLDPoint Systems (2018-2020):

- Role: Project Manager (2019-2020)

- Responsibilities:

- Promoted from Accounts Manager to Project Manager.

- Handled billing, client relations, and account management for 40+ lenders.

- Implemented process improvements to reduce costs and generate revenue growth.

- Role: Account Manager (2018-2019)

- Responsibilities:

- Acted as the main contact between clients and development teams.

- Involved in project management, testing, design development, billing, data analysis, and customer service.

3. Breathe Diagnostics, Inc. (2016-2018):

- Role: Office Manager

- Responsibilities:

- Managed two diagnostic medical labs and ensured smooth daily operations.

- Handled HR functions and built effective workflows and processes.

- Improved compliance and captured lost revenue.

4. Associated Estate Planners Inc (2006-2018):

- Role: Document Specialist

5. REM Sleep Labs, Inc. (2012-2017):

- Role: Office Manager

- Responsibilities:

- Coordinated operations for a growing sleep diagnostics lab.

- Managed billing department and handled employee relations.

- Quickly promoted from medical biller to office manager.

6. Heritage Oaks Bank (2002-2006):

- Role: Bookkeeper

Hillary Richards earned a Medical Billing and Coding Certificate from American Career College in 2012. Prior to that, they obtained an Associate of Arts and Sciences (AAS) degree in Arts from Brigham Young University - Idaho, which they completed between 2000 and 2002. Hillary also holds a certification in Project Management Professional Course, which they obtained from Utah Valley University in November 2019.