A transformation, innovation, digital business management consulting firm which has driven results in large, complex programs. Delivered sustainable business benefits in complex stakeholder environments and multiple industries. Specialist expertise in Leading program engagements for business process efficiency, digital automation and enabling shared service operations. The Director, Linda, is a results orientated leader and commercially astute CPA with a track record of program management and service delivery gained at Accenture.

About Us

•	We provide deep business insight and understanding of how technology will impact industry and business models.  Our focus is on issues related to the current and future work force, digital disruption, processes, competitive agility, operating and business models.
•	We are Passionate about changing the way customers engage with services, creating self-service and personalised customer experiences, and easy access to services anywhere, anytime and on any device. Let us take you up the digital scale to where you need to be.

Our Services

1.	Transformation of existing business to future states 

We can support you with specialist transformation expertise in Lean cost and cycle time reductions to optimise operational efficiency and support you in cultural and people change management to embed the changes operationally. Our speciality is operational excellence in Share Services, HR, Finance, Facilities, PMO, and IT processes where we support you with functional knowledge and building resources, process and people capability. We also support transitioning and aligning acquired or merged companies and BPO outsource opportunities with organisational design and integrating and standardising business functions and services. We can work with your Business architects, Solution and IT architects to align your business and IT strategies for a better customer outcome.

2.	Innovation

We work with you to create “Blue sky” workshops, identifying new service offerings, new product development, future state processes, and assisting in the strategy, design and implementation. We bring to the table new emerging and technology ideas on 3D modelling, interactive multimedia, and mobile application technology. We also specialise in what is needed for your start up divisions, and companies.


3.	Digital automation 
 
We work with you to replace unstructured work patterns with intelligent workflow, automate manual forms and improve processes. We can improve the customer experience by working on the customer journey and your ecosystems and omni channels to create great Portal and catalogue experiences and feedback systems. We can also identify robotic opportunities and create collaboration spaces so your staff work more effectively and are supported in the change journey by transforming complex information into visual icons and models.

4.	Performance and Service Models 

We can help you evaluate your internal and external drivers, providing a SWOT analysis and helping you create an action plan for strategic competitive advantage. We evaluate your service models and provide support for outside-in service management. Offering you service strategy and design, as well as service management tool implementations such as ServiceNow. We work with you to identify your performance gaps, changes in your revenue model, sales win rates, bid and tender responses, to build internal capability and review CRM tool enhancements such as Saleforce. We help you develop core differentiating competency.

Fillthegap Consulting

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