Jen Clark

Jen Clark serves as the Senior Director of Client Success at Finalsite since September 2025. Prior to this role, Jen held the position of SVP, Client Experience at Docupace, where responsibilities included leading a team of Client Success Managers to enhance client retention and satisfaction, achieving a 98% net retention rate. Jen's extensive background includes significant positions at Alkami Technology as Director of Client Success and Fiserv as Director of Client Services, demonstrating expertise in client engagement and support within the financial services technology sector. With a foundational degree in Human Resources Management from Ottawa University, Jen's career spans over three decades, beginning at Value Behavioral Health as Call Center Manager and encompassing diverse roles that foster strong client relationships and drive business growth.