Daniel Mayne

VP, Business Intelligence at Financeit

Daniel Mayne is the current Vice President of Business Intelligence at Financeit. Prior to this, they were the Director of Customer Experience at TeamBuy.ca and Dealfind.com from September 2010 to January 2014. In this role, they led the department through growth from 3000 to 40,000 inquiries monthly while consistently exceeding SLAs, building a strong team, and providing exceptional customer service. Daniel also played a key role in the growth of monthly revenue from $300,000 to over $5 million while steadily improving departmental efficiencies and response times.

Mayne developed all Customer Experience policies and procedures and built credibility, established rapport, and maintained communication with both internal and external stakeholders at multiple levels. Daniel leveraged these relationships in the drive to support and promote an environment of continuous improvement. Daniel also represented TeamBuy/Dealfind as a speaker and panelist at the Federated Press' 3rd & 4th Reinventing Customer Service Conferences.

In addition, Mayne launched a CRM platform for the Customer Experience, Human Resources, Accounting, and Graphics Departments which increased the efficiency of each team while improving visibility of team member performance and reporting, as well as intra-company communication. Daniel also worked closely with the Development Team in designing multiple customer-facing and admin-facing tools which improved usability and communications between TeamBuy and its customers. Furthermore, they integrated Dealfind into the TeamBuy Customer Experience Team, successfully training 23 team members on 2 platforms to increase efficiency and capacity across the combined company. As a result of their efforts, Dealfind's email response times were reduced from 3 weeks to less than 1 business day in 3 months.

Finally, Mayne introduced fraud management tools and processes. Daniel worked with our payment gateway to develop processes to reduce overall fraud.

They are on a team with Tanya Gupta - VP of Strategic Initiatives, Casper Wong - COO, and Lee Zwaigen - VP of Product Management. Their manager is Michael Garrity, CEO.

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Timeline

  • VP, Business Intelligence

    Current role

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