Edwin Molina Ramirez is a Gerente de Innovación y Experiencia al Cliente with over 12 years of experience in customer service and operational improvement. They have held various roles, including Gerente Comercial y Experiencia al Cliente at Financiera Progressa and Director de Servicio al Cliente, where they implemented strategies that significantly enhanced customer satisfaction and streamlined service processes. Edwin has a strong educational background, with multiple degrees and diplomas focused on customer service and management. They are currently pursuing a Diplomado en Transformación Digital.
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