Rachel Thomas

Rachel Thomas has a diverse work experience spanning various roles and industries. Rachel currently serves as the Vice President of Operations at findhelp, where they oversee the day-to-day operations of the company. Prior to this, Rachel held several positions at findhelp, including Senior Director and Director of Customer Success, as well as Manager and Senior Manager of Customer Success.

Before joining findhelp, Rachel worked at Clearsense, LLC as a Senior Account Executive. In this role, they successfully led client and internal teams to achieve defined scope, schedule, and budget for strategic initiatives. Rachel also established new methodology and tools for managing contractual commitments and created playbooks and training materials for various roles within the organization.

Rachel's career also includes working at Epic, where they held multiple positions over the span of eight years. As an Implementation Director and People Manager, they provided leadership and oversight for large-scale healthcare implementations. Rachel managed multi-million-dollar budgets, directed customer support teams, and ensured adherence to project scope and schedule. Rachel also served as an Application Manager and Team Lead, overseeing software implementations and driving process improvements. Additionally, they worked as an Application Project Manager, collaborating with analysts and clinicians to design and implement technology solutions.

Early in their career, Rachel worked as a Youth and Family Services Associate at the YMCA of the Greater Twin Cities.

Throughout their career, Rachel has demonstrated strong leadership, project management, and customer success skills. Rachel has a track record of successfully leading teams, managing budgets, and driving operational excellence.

Rachel Thomas obtained a Bachelor of Arts (B.A.) degree in Art History, Criticism, and Conservation from the University of Wisconsin-Madison. Rachel attended the university from 2006 to 2008.