Senduran Jayakumar

Senduran Jayakumar has a diverse work experience spanning multiple roles and companies. Senduran started their career at SriLankan Airlines Official in 2012, where they worked as a Reservations and Ticketing Executive from December 2012 to May 2014. Senduran was then promoted to the role of Team Leader Reservations and Ticketing and held this position from May 2014 to August 2015.

In August 2015, Senduran joined findmyfare as a Team Leader and worked in this role until September 2017. Senduran then transitioned to the position of Head of Fulfillment and served in this capacity from September 2017 to December 2019. Currently, Senduran is the Head Of Client Services at findmyfare, a position they have held since January 2020.

Senduran Jayakumar attended Trinity College Kandy from 1997 to 2011, but the information does not specify a degree or field of study. In 2015, they completed the IATA-UFTAA Foundation Diploma in Airline/Travel & Tourism from IATA Training. The following year, in 2016, they completed the Managing the Travel Business course also from IATA Training, specializing in Tourism and Travel Services Management.

In 2020, Senduran obtained various certifications from LinkedIn, including "Become a Business Unit Manager," "Become a Customer Service Specialist," "Customer Service Foundations," "Effective Listening," "Managing Customer Expectations for Frontline Employees," "Managing a Customer Contact Center," "Managing a Customer Service Team," and "Phone-Based Customer Service."

Most recently, in 2021, Senduran began pursuing a Master of Business Administration (MBA) degree in Business Administration and Management from the University of Suffolk, which is expected to be completed in 2022.