MK

Munzer Kablavi

Client Services Manager at FineDine

Munzer Kablavi's work experience starts in 2014 as an intern at Munzer Kablawi. In 2016, they become a Sales Engineer at Petes Machine Industry and Commerce, where they provide technical guidance and creates training documents. In 2018, they join FineDine Digital Menu as a Customer Support & Success Specialist, and later becomes a Senior Customer Support & Sales Specialist, responsible for converting opportunities and conducting sales demos. In 2022, they become the Sales Operations and Support Manager, overseeing the customer support department's functions and implementing processes to enhance customer satisfaction. Finally, in 2023, they are promoted to the position of Client Services Manager at FineDine Digital Menu.

Munzer Kablavi obtained a Bachelor's degree in Mechatronics, Robotics, and Automation Engineering from Tishreen University. This educational journey began in 2009 and ended in 2014.

Later, in 2021, Munzer Kablavi commenced a Master's degree in Engineering Management at Marmara University. This educational pursuit lasted until 2022.

In terms of additional certifications, Munzer Kablavi acquired the Turkish Language C1 certification from the Istnabul University Language Center in June 2016. Additionally, they obtained the IELTS certification from the British Council in April 2017.

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Timeline

  • Client Services Manager

    February 1, 2023 - present

  • Sales Operations and Support Manager

    February, 2022

  • Senior Customer Support & Sales Specialist

    July, 2020

  • Customer Support & Success Specialist

    December, 2018