Malathy S.

Malathy S. has a diverse work experience spanning several companies and roles. Malathy recently worked as a Cloud Support Engineer at FINEOS starting in November 2020. Prior to that, they were a Senior Customer Support Engineer at Ondot Systems, Inc. from February 2020 to October 2020, where they interacted with customers to troubleshoot and resolve issues within specified timeframes.

From November 2015 to February 2020, Malathy worked as a Technical Systems Analyst at InComm, where they proactively monitored and addressed system issues to prevent outages. Malathy also has experience as a Tier 1 Analyst at Fiserv in October 2015, where they monitored system messages and worked with enterprise clients to meet service level agreements.

Before that, Malathy was a Senior Software Engineer at Tech Mahindra / AT&T from March 2014 to October 2015, providing tier 1 support for a middleware application. Malathy also worked as an IT Support Analyst at Azur Infotech Inc / The Paradies Shops from August 2013 to January 2014, providing tier II IT support and maintaining a knowledge base.

Overall, Malathy has demonstrated expertise in customer support, system monitoring, and troubleshooting across various industries and technologies.

Malathy S. has a Masters in Computer Applications (M.C.A.) with a specialization in Computer Science from Bharathidasan Institute of Management Tiruchirapalli. Malathy also holds a Bachelor of Commerce (B.Com.) degree in Business/Commerce from Meenakshi College For Women. In addition, they have obtained a certification in AWS Certified Cloud Practitioner from Amazon Web Services (AWS) in May 2022.