Nicholas Johnson possesses a robust background in information technology and service delivery, with experience spanning over a decade. Nicholas began a career as a Cyber System Operator in the United States Air Force from July 2011 to July 2017, focusing on network management and database maintenance. Following military service, Nicholas held various roles at Unum from August 2021 to April 2024, including Manager of IT Service Delivery, where responsibilities included overseeing customer satisfaction and managing vendor relationships, as well as serving as an Information Technology Service Delivery Manager and Technical Support Engineer, emphasizing continuous improvement in ITIL processes. Currently, Nicholas serves as a Cloud Service Manager at FINEOS, where duties include managing account relationships for insurance clients on the FINEOS Cloud platform and conducting stakeholder governance meetings to enhance service delivery and address technology upgrades. Nicholas obtained a Bachelor of Science in Information Technology from Colorado State University Global between 2012 and 2017.
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