Haymo Großmann is a Senior Support Operations Manager at FINN, where they are responsible for creating and monitoring metrics, optimizing processes and workflows, and collaborating with developers to enhance support quality and efficiency. With over two years of experience in support management and multiple Zendesk certifications in Fundamentals, Analytics, and Explore, Haymo aims to provide an excellent support experience through analytical and solution-oriented work. Prior to their current role, Haymo gained valuable experience in the real estate sector at Wunderflats, serving as a Staff Account Manager and Process Specialist. Their background also includes an internship in engineering at Harter and hands-on experience in various account management roles.
Location
Berlin, Germany
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